Baytana

Would you like to know the progress of the delivery of your order? Baytana has sent you an email containing your delivery tracking number. To know where your package is at any time, simply click on the link and enter your tracking number on the courier's website.

You have opted for home delivery but you will be absent on the day of delivery? No worries! When we ship your package, you will receive an email from the courier. On the courier's website, you can update the address or delivery date.

When you open your parcel, you notice that one (or more) item(s) is/are damaged? Please contact Baytana customer service. We will ask you to send us photos of the parcel and the damaged item(s).

- If possible, immediately report to the postman that the package is damaged

- Contact us. Customer Service will handle the complaint and ask you to provide:

• a photo of the entire package/the exterior of the package with the shipping label clearly visible
• a photo of the opened package in which the contents and inner packaging are clearly visible
• a photo of all the interior packaging found in the parcel
• a photo of the entire article
• a detailed photo of the damaged part

We ship your parcels with a variety of couriers. For online orders for which you have opted for home delivery, the delivery time is 2 to 5 working days*. This delivery time is an estimate. The delivery time is specified in the description of each item. Some items (or if you order a large quantity of the same item) require an additional day for delivery.

Has your order been shipped? You will then receive an email containing a tracking number. This way, you will know exactly where your package is.

Delivery is free for all orders delivered to a UK address. Shipping costs to other locations may vary, please contact customer service for an accurate quote.

If your order is delivered incompletely, we will refund the amount of the undelivered item to your account. If you have not yet received the refund, or if you have paid for an item that was not in your parcel, please contact our customer service.

• If your order was not delivered to your home address please check that you have selected the correct delivery address.
• You can check the tracking of your delivery by clicking on the tracking link you received in the order confirmation email.
• If the status of your shipment is: "delivered" Check your mail to see if you have received a delivery notice, or attempted delivery.
• If the status of your shipment is: "in delivery", please be patient. By clicking on the tracking link, you can follow the delivery of your package to your home.

Still unsure? Please contact our customer service team.